Demands from business users are making life much harder for IT teams. But Citrix Workspace can solve that paradox.
Customer-centric. User experience. Business first. There are many different terms to define the current direction of activities in businesses, powered by the flexibility and access provided through digital systems.
But for every breakthrough in simplicity, there are people in the background maintaining highly complex systems. The ease of customer experiences hides incredible complexity underneath, evident in how much cybercrime and legacy technologies have become real problems. For every bunch of happy users, there is an IT person losing sleep and hair. It seems like a situation doomed to continue until something collapses.
Citrix Workspace changes this. According to Jacques Bodenstein, Senior Engineer at iOCO Tech, this is the answer administrators and IT teams have been looking for:
“Most solutions addressing digital complexity focus on specific areas. But all you get is more complexity and more problems, particularly around data management, security and visibility. To get results that last, you have to deal with the two underlying issues to digital problems: information overload and fragmentation across the entire landscape. This is what Citrix Workspace does.”
This is a bold claim, yet it stands to scrutiny. Citrix is well-known for its virtual user environments. It understands both user experiences and the pipelines via which to deliver those experiences. It has also expanded its expertise through savvy acquisitions, giving it firm presences in the backend through virtualisation, network security, cloud management and several other areas.
These have been pooled to build a new type of environment, Citrix Workspace. At the front, it creates a dynamic workflow that, through microapps as intermediaries, curates content and application access around user actions. It creates focus and space to breathe in environments where application and data fragmentation are barriers. Citrix Workspace accomplishes this by empowering the backend – and this empowerment is profound.
The new way to run digital environments
In order to deliver those tailored workflows, Citrix Workspace integrates with the business’ various systems and services. This creates a vehicle through which to propagate security behaviour, policies, analytics and much more:
- Citrix Workspace can manage SaaS services as if they are native and indistinguishable from on-premise applications. This includes single sign-on, upholding security policies around the service, and presenting just the necessary interface and data elements for a user to focus on their tasks.
- A powerful example is the use of Citrix Files to virtually keep files on different systems together, managed and monitored. This can include cloud storage, all presented seamlessly to the user without violating parameters set by IT and security personnel.
- Security forensics are streamlined in several ways. There is an embedded browser to contain potential threats, several sandbox areas, internal analytics, support for services such as Microsoft Data Loss Prevention, and support for identity services including ActiveDirectory, Ping Identity and Okta. Citrix Workspace creates a secure bubble that doesn’t inhibit the end user’s capabilities.
- To cloud or not to cloud? Citrix Workspace lets you manage this choice, supporting on-premise, SaaS and even hyperscale integrations in whatever mix is required.
The list goes on, but underpinning all these features is the goal to consolidate background visibility and actions, give clear guidance and have the environment sing the hymn of the IT teams without disadvantaging users. It can even improve interactions between users and support staff, said Bodenstein:
“In Citrix Workspace it’s very intuitive and easy for a user to log a support ticket. Thanks to microapps these don’t even look like support tickets. The process is presented so that it’s easier for the user. Support staff get more information, but also presented in a way to complement their workflows.”
Citrix Workspace is not a service, but an environment constructed by Citrix and trusted advisors such as Aptronics, part of the iOCO group. Customers can choose what they need and focus on their major digital barriers. It can operate in different modes and is compatible with both on-premise and cloud-based constituencies. Once active, Citrix Workspace gives the focus and levers to drive a digital strategy without adding more complexity or fracturing.
Whatever needs to be done – user experience analytics, application monitoring, policy propagation, service integration, anomaly detection, third-party support, and much more – Citrix Workspace is the answer for both IT teams and their user customers.
Constantly evolving, Citrix Workspace will add more capabilities in the future, such as a microapp builder and anti-keylogging technologies. Being close to Citrix, Aptronics gets early exposure and input on these developments. The evolution of Citrix Workspace is informed by working together with solution providers such as Aptronics and its customers.
“User experience is a curse word for some IT teams because it means more work and trouble for them,” said Bodenstein. “Many products in the market claim to fix this, but they usually just fix something for one group and create new headaches for another. Citrix Workspace strikes the balance. Once you see it in action, you’ll want it immediately.”