The changing role of technology in business
The IT division is no longer merely a cost centre providing a technological support function for the business. It is now a service provider, as well as a driver of business strategy. Because the technology it provides is so ubiquitous, it is able to create differentiation, generate revenue, enable customer-centricity and foster business growth.
Which means that the business approach to IT needs to encompass this positioning and the IT department needs to become a service provider that helps to develop and enable business strategy.
This is broadly known as the “IT as a Service” model (ITaaS) – the provision of IT as a service, with the IT division operating as a business within a business. It is a demand-driven technology delivery model that treats IT as a commodity, funded through service consumption by the rest of the business. It has a business focus as well as a technology focus. ITaaS is a way of packaging technology to be easy for internal clients to consume on demand.
ITaaS creates a fundamental shift from IT being a reactive department to one that assists in driving business growth.
This means complementing technology provision with knowledge of the overall strategic business objectives, and a thorough understanding of how all the other business divisions need to operate in order to serve these objectives.
This approach is business-focused rather than cost-focused, leading directly to improved levels of business agility. As this shift is implemented, efficiencies are gained and deployment times reduced. This also means that value is derived more quickly.
Clearly, this new operational model requires a new mindset, with new skills, processes, policies and approaches.
Consulting forms the core of our ITaaS approach, allowing us to provide tailor-made solutions based on your business strategies. In today’s dynamic technology environment the move to full-service IT facilities is always a journey and never a final destination. We are there to guide you every step of the way.
Our approach focuses on business strategy and user needs, with technology forming only a part of the solution. Our assessment process allows us to understand the specific strategic objectives of your business as well as the needs of your line of business users.
We offer two broad ITAAS approaches
▲ Providing a comprehensive, fully outsourced ITaaS solution for your company.
▲ Working with your IT department so that it can become your company’s ITaaS provider.
Outsourcing ITaaS to us brings you the full range of enterprise IT functions under a single outsourced management agreement, effectively ensuring cost savings and ROI. The EOH Technology Solutions approach – where business strategy and user needs meet
Our approach is to assess and understand your requirements based on your current IT maturity
We then design fit-for-purpose solutions that align with business objectives.
Our flexible approach ensures we deliver based on your priorities and constraints.
Once we have successfully delivered our solutions, our proactive managed services help ensure what we have implemented is managed and kept in an optimal state.
By aligning our approach with your current IT maturity we are better able to implement fit-for-purpose solutions that move your business through the journey, no matter which stage it is in.
Our range of solutions will enable you to bridge the gaps between the stages and transform your IT division from a cost centre of problem solvers and support providers, to a strategic asset that helps determine and enable business objectives.
BasicUncoordinated, manual infrastructure
with some automation
Efficient Cost Centre
RationalisedManaged and consolidated IT infrastructure
DynamicFully automated management, dynamic resource usage
We believe that the best way for a business to move from the traditional IT model to an ITaaS model is to see it as a journey through various stages. To help with this, we use a 4-stage journey model. These stages characterise the typical IT infrastructure, resource and role scenarios.